Shipping policy

Shipping Policy

Welcome to Backbone NYC! We are committed to delivering your purchases promptly and efficiently. Please review our shipping policies below to understand our fulfillment process and ensure a seamless shopping experience.

Fulfillment Location

All orders are processed and shipped from our primary location: Backbone NYC
28 Robert Street, Paterson, New Jersey 07503, United States

Local Pickup

We offer a convenient local pickup option for customers who prefer to collect their orders in person. Pickup is available at the following address:

Local Lot Pickup
28 Robert Street, Paterson, New Jersey 07503, United States

Once your order is ready for pickup, you will receive an email confirmation with instructions.

Shipping Zones

We proudly ship to a wide range of domestic and international destinations. Below are the details of our shipping zones and carriers:

United States

  • Carriers:
    • UPS (Discounted rates via Shopify)
      • Calculated transit time: 3 services available
      • Carrier rate applies
      • $1.99 handling fee per order
    • USPS (Discounted rates via Shopify)
      • Calculated transit time: 1 service available
      • Carrier rate applies
      • $1.99 handling fee per order

International

We offer shipping to destinations worldwide.

  • Carriers:

    • DHL Express (Discounted rates via Shopify)
      • Calculated transit time: 1 service available
      • Carrier rate applies
      • $4.99 handling fee per order
    • USPS (Discounted rates via Shopify)
      • Calculated transit time: 3 services available
      • Carrier rate applies
      • $4.99 handling fee per order

Processing and Shipping Times

  • Order Processing Time: Orders are typically processed within 1-3 business days.
  • Domestic Shipping Times: Depending on the selected carrier, delivery takes approximately 2-7 business days.
  • International Shipping Times: Transit times vary based on the destination, typically ranging from 5-15 business days.

Please note that shipping times are calculated from the date your order is dispatched, not the date of purchase.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and the selected shipping carrier. All shipping rates are discounted via Shopify to provide you with competitive pricing. A small handling fee is applied as detailed above.

Additional Information

  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email. Use this to monitor your package’s progress.
  • Customs and Duties: International customers are responsible for any applicable customs, duties, or taxes required by their country.
  • Shipping Address: Please ensure your shipping address is entered correctly. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

Contact Us

If you have any questions or concerns about your order or our shipping policies, please contact us:

Thank you for shopping with Backbone NYC. We appreciate your support!